FAQ

If you have any question when you contact or before place an order to us, please first check the below information for reference. You can find information that can help you decide whether your product or related accessory needs service, and see what service options are available to you.

1.What we do?

We are a egg powder manufacturer, that means we do customized product and prvoide you most of egg relevant powders that you need. So if you cannot find ready products here, you can email us detailed requirement and we'll try our best to tailor the suitalbe product for you. Even we are not able to supply you, we'll let you kow asap too.

2.What file you need to prepare if you want to get an quotation from us?

Please tell us some info. about about what you need, like quanity,destination, application, your company name and contact info. etc.

If you bought it before, It's better that you have a exist spec. for us. Off course more details it will be helpful for us to reccomend a suitable product for you.

3.How about the delivery?

Normally, for sample order, our delivery is about 2-4 days.

For small batch, our delivery is about 3-5 days.

For mass production batch, our delivery is about 4-8 days.

But that depends on the real condition when we get your order.

4.How can we guarantee you receive an good quality product?

For Greenura, management is in this feild over 15 years and our facotry is GMP and ISO certified.

For QC and QA, we use advanced philosophy and equipment. 

5.With payment terms do we accept?

For sample order or small batch, we suggest you to use Pay-pal and Western Union.

For mass production batch, we suggest you to use T/T.

6.With transportation do we use?

For small quantity, it will be sent to you by DHL and EMS etc.

For mass production batch, it will be delivered by air or sea.