1. About the machine and service?

    If you have any problems after receiving the machine or during use (machine installation, use method, replacement parts, how to maintain, precautions, etc.), please feel free to contact me, we will provide the best solution. 24 hours online service to solve any problem. Your satisfy is our pursuit. Sincerely hope our cooperation .

2. If we have problems when using this machine, what should we do?

    If you have any problem, just contact us, we will help you to solve it, and if necessary, we will arrange our engineers to help you in your country.

3. Does your company accept customization?

   We have excellent design team,and we can accept OEM.

4. How to identify 304 stainless steel and 201 stainless steel?

    Once you buy our machine, we will give you a stainless steel identification solution to meet your requirements.

5. Can you guarantee your quality?

    Of course. We are the manufacture factory. More important, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely. 

Zhengzhou Taizy Machinery Co. Ltd. is a professional company in design and research, manufacturing, sales and service for a variety of food machines, including large and medium sized kitchen special equipment, fruit and vegetable processing equipment, meat processing equipment, snack food equipment, fresh-keeping refrigeration equipment, soy products equipment, food packaging equipment and other related machines. Our company's machines are sold to Southeast Asia, UK, Germany, France, Italy, Netherlands, Russia, South Africa, Brazil, Canada, USA, Australia, New Zealand, Mozambique, Zambia, Ghana, Pakistan, Spain, Kazakhstan, India, Japan, Korea, United Arab Emirates, and more than 100 countries and regions.

What services do we have?

If the customer comes to China, we will pick you up at the airport or the high-speed rail station, and then send you to the hotel.

Technical Consultation: If you encountered any problems during machine operation, please feel free to contact us, we provide online instruction on a regular working day, or our professional personnel will provide you with customized technical support according to your practical situation.

Maintenance: We can offer you maintenance guidance in detail by sending you a product brochure. Make sure you have read the owner’s manual and follow the steps during operation. Regular maintenance of machines can prolong the service life of machines so as to save your investment in repair.

Components: The extra components are not free of charge, but we can guarantee you that all the components are manufactured strictly meeting requirements in a contract and the relevant national standards on exporting items.