1. Are you manufacturer or trading company?

A: We are professional manufacturer of lab instruments with a history of 8 years. 

     A video call to show you our factory and products is always available.

2. How to choose suitable equipment ?

A: You tell us your work flow and special requirements (For example: capacity, temperature range,

     pressure, power supply, etc ), we will recommend you suitable equipment according to your

     requirements, application experience and feedback from our clients.

3. How long is your date of delivery?

A: Within 5 working days after payment confirmed, customized products need 10~15 working days.

4.  How to solve the equipment trouble during using ?

A: Please send us email of the problem, pictures or a small video will be much better,

     we will find the problem and help you to solve it. 
     If there is a broken, we will send you a new part via express, and it is free in the warranty period.   

5. Will you provide service beyond the warranty?

A: Yes. We provide lifetime service for our products, but it won’t be free beyond the warranty period.