The technical and after-sale services are listed as follows:
1. Provide free technical training, guidance and information of accessories.
2. Our technical staff could instruct our customers on the installation of connector and accessories on site, and deal with technical and quality issues.
3. We guarantee more than 10 years’ service life of our products with 2 years’ warranty and life maintenance.
4. 24-hour hot line: 86-18104024665 . Once receive the customer complaints, we will response within 24 hours.
5. Free maintenance and replacement will be provided if defects result from quality failure of our product.
6. Our company will provide technical services by phone, fax, e-mail, etc., please refer to the contact details.
7. Our company will implement the contract strictly; deliver the products to location specified by our customers for free in accordance with the mode of transportation.
8. Our company will provide perfect after-sale services and technical support.

Contact person: Molly Xu

Hot line: 86-18104024665 

Whatsapp: +8618104024665 

1. How can we visit your factory?
If you come from abroad, air to Shenyang taoxian airport; if you come from domestic city, train directly to Liaoyang, we will pick you up both in the airport and railway station.

2. Can we visit your end user or contact them?
Yes, users are in domestic and abroad, we can provide you the name list, you can go there or contact for more info.

3. How do you protect the quality?
Our factory is a state owned enterprise with more than 30 years experience, strict operation policy is performed, advanced processing machines guarantee the precision of all components, workers with operation license, parts get multiprocessing, transmission & electrical parts. Series of test and inspection are done in the whole producing stage.

4. Will you dispatch technicians for installation and commissioning?
Yes, we can, we do lots of service, please refer to our after sales part.

5. What is your advantages compared with your competitors?
Quality and experience. We are the top centrifuge supplier in China, our designs and structures are similar to world leader Alfa Laval, Westfalia, Flottweg, etc.

6. Is your price competitive?
Our price is not the lowest in China as for high quality, but we promise, for the same quality and collocation, our price is the most favourite, for the same price, our quality is definately superior to other brand.

7. Do you have ODM serive?
Yes, we do, as long as you provide us your brand.

8. Do you supply second hand centrifuge?
No, we only provide brand new machine.

9. How can we easily find out the most fit centrifuges?
We have experienced engineer team to help you make the model selection, as long as you provide us the detailed processing material characteristics.

10. What payment mode you accept?
TT and LC at sight.

11. How long is your delivery time?
Generally it is 5-10 days if the goods are in stock. or it is 30-60 days if the goods are not in stock, it is according to quantity.