Why choose us?  

1. “Chencan Machinery” has always been committed with the service idea of Customer-centric, supply installation, adjustment, training and maintenance in pre-sales and after-sales service.

2. Taiwan technology: more stringent quality control system.

3. Delivery time assurance measure: the whole process from signing contract to delivering machine is under strict controlled. The system can ensure us deliver the machine timely.

Q1: Installation and Debugging

Customers can get detailed operation manual and instruction video. We will make sure that customers can operate machines skillfully.

Q2: Training

Customers can get free technical training. Mainly training are as follow:

• software operation
• machine operation and maintenance
• Instruction of technical parameters, as well as their setting ranges
• solutions for common problems

Q3: Equipment Maintenance

One year free maintenance, lifelong caring

Free technical consultant and software updating

Customer Service responding in 2 hours

Continuous support with software and hardware after free maintenance

Q4: Guarantee

The guarantee period shall be 12 months counting from the date on which the machine arrives destination port. Except the damage artificially, we are responsible for offering the fittings free of charge during the guarantee period, but you must send the damaged fittings to us by courier with your charge before we send back the alternative fittings to you. After the guarantee of quality period, the parts required to repair or change, if any, shall be paid.