There are two size for out diameter of tube ice: 28mm & 34mm, and the thickness of hole in the middle can be adjusted, we can even make tube ice without hole. All tube ice can be totally transparent.

Product manufacturing process and quality control: Koller has the scientific and serious quality control group to take care every step until that the machine shipping abroad.  all Koller products are proved by CE, SGS, ISO9001 certification. And what’s more, because of its professional technique, Koller has become the gold supplier of Alibaba, one of the drafting committee member of National Ice Machine Industrial Standard.

Installing by the user:

we will tested and install well the machine before shipment, all necessary spare parts, operation manual and CD are provided to guide the installation.

Installing by Koller engineers:

• We can send our engineer to assist the installation and provide technical support and train your workers. The end-user provide accommodation and round-trip ticket for our engineer.

• Before our engineer arrived in your site, the installation place, electricity, water and installation tools should be ready. Meanwhile, we will provide you a Tool List with the machine when delivery.

• Any delay due to customer’s reason, it will be charged from the 7^th day, USD100/day for one person as installation fee. Free of charge for one week.

Maintenance and parts are free of charge  within 12 months after selling

1. Can the machine run on the power of 1 phase?

For most of our machine, the answer is NO. Usually the power form for our machine is 380/415/440V 50Hz 3Phases or 220/380/415/440V 60Hz 3Phases. But for some small machine, 1 phase is OK.

2. Do you have CE certificate?

Yes. We have CE, SGS, IOS9001 to meet the needs of different countries.

3. Can you machine run by generator?

Yes. If the power supply of generator is stable.