Guangzhou Tengmeng Light Industry Machinery Co., LTD. Company respected "steadfast, perseverance, responsibility" spirit of enterprise, and with integrity, win-win and create a business philosophy, to create a good environment of enterprise, with new management mode, perfect technology, and thoughtful service, excellent quality for survival, we always adhere to customer first Attentively service to customers, insist on their service to impress customers. We are also specialize in cosmetic raw material:http://ymcosmeticmaterial.en.china.cn

1.Warranty time: one year, from the date which the product is qualified commissioning. Any damage except the wrong operation during warranty period is repaired freely.But the travel and hotel expenses should be count on buyer.

2. Commissioning services: the product's installation and commissioning at the demand side, our engineers will not leave there until get your agreement.

3. Training services: our engineers will train your staff to operate it during the period of installation and commissioning, and they will not leave there until your staff can operate it properly and normally.

4. Maintenance services: any malfunction happened, once you inquiry us, we will reply you within 48 hours except the special reasons.

5. Lifelong services: we provide lifelong services for all the products we sold out, and supply the spare parts with discount price.

6. Certificate services: we can provide related certificates to customers freely according to the request of customers.

7. Inspection services: you can ask the third part inspection company or your inspector to inspect the products before shipment.

8. The file: the Manual Specification, report of the material which used to the equipment and other documents related to the GMP authentication information will be provided by us.

1.What should I do if we are not able to operate the machine when we receive it?

Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer’s site to solve any problems.

2. How could I get the spares on machines?

We will send extra sets of spares and accessories (such as sensors, heating bars, gaskets, O rings, coding letters). Non-artificial damaged spares will be sent freely and shipping free during 1 year’s warranty. 

3. How can I ensure that I get high-quality machine?

As a manufacturer, we have a strict supervision and control of every manufacturing step from raw materials purchasing, brands choosing to parts processing, assembling and testing. 

4.Is there any insurance to guarantee I will get the right machine I pay for?

We are an on-site check supplier from Alibaba. Trade Assurance provides quality protection, on-time shipment protection and 100% safe payment protection. 

5. What is the payment term?

30% T/T deposit and 70% T/T balance payment before shipping

6. How to place my order?

Just contact us via Trader Manager, E-mail, Skype or telephone to confirm the product, make the deposit then we will start to manufacture.

Contact information:

 Mark Ma

Mobile: +86-13711426052

TEL:+86-020-86099489

FAX:+86-020-86320291

If you are interested in our products or have any questions, you can directly give me a message or contact us directly, we will be in after receiving your information, will be the first time to contact you in time.