More info, click here please!

http://alto.en.china.cn/custom_page_2/FAQ.html

We hope that the contents of this link can help you understand our products

Packing

1. Dust Proof Film + Anti-collision Foam + 5 Layer Cartons + Ply-wooded Case (For LCL only, no need fumigation).
2. Customized packing is available.
3. We are always working hard on the most reliable packing in order to help you get the Perfect products.

Shipping

1. Express delivery (door to door): DHL, TNT, UPS, FEDEX, EMS, CHINA AIR POST.

2. Air transport (airport to airport): AIR CHINA, CHINA SOUTHERN, ANA, AMERICAN AIRLINES,LUFTHANSA, AIR FRANCE, BRITISH AIRLINE.

3. Sea transpor t(port to port): MAERSK, MSC, EVERGREEN, P&O NEDLLOYD, CMA, APL, HANJIN, NYK, COSCO, CSCL.

    INQUIRY - QUOTATION - AGREEMENT - ORDER CONFIRM - PROFORMA INOICE - DEPOSIT PAYMENT - PRODUCTION - BALANCE PAYMENT - DELIVERY - DOCUMENTS DESPATCH - GOODS COLLECTION - INSTALLATION - OPERATION - FEED BACK.

1. We are ready to serve you 24 Hours A Day 7 Days A Week!
2. We offer you our product catalogue, specification, prices, and other information according to your inquiry.
3. We issue you the proforma invoice after you confirm the order model, quantity and other requirements.
4. We start to work on your order after the payment.
5. We produce your goods and test them 100% in the test room , and all products will be double checked by leakage detector before loading.
6. We pack the goods carefully with the best materials and arrange the goods delivery to you according to your requirement.
7. We send you the invoice, packing list, bill of lading and other shipping documents for you to collect the goods.

B. Payment service
1. T/T
2. L/C (for container order only)
3. O/A (for reliable buyer only)
4. Western Union,Paypal, Escrew (for sample order & parts)

C. Technical service
1. We calculate the capacity and recommend the best models.
2. We design and develop the new products according to your requirement besides our standard products.
3. We supply you the professional refrigeration technical support and electronic technical support for your installation, debugging and operation.
4. We supply the spare parts and technical support in & after the warranty time.
5. We supply the training course to your workers at our factory if you need.

D. After-sales service
1. Technical support for your installation, operation and maintenance. 
2. One year's warranty, and you can pay for extended warranty.
3. Spare parts and technical support at most economic prices after the warranty.
4. Update you the latest products information and price adjustment every year.
5. Old customer discount will be available when you order the products again.

E. Customized service
1. OEM service
2. ODM service
3. New product R&D service
4. CKD & SKD

• Ultra high heating efficiency up to 500% with environmental-friendly gas of r410a & r407c.
• Auto defrosting & auto restart, operate well in all kinds of climates.
• Water-proof intelligent controller realizes precise operation automatically.
• Superior quality and durable operation due to the international famous compressor & titanium heat exchanger.
• Seven series including hundreds of models with 4kw/h to 250kw/h heating capacity meet for various requirements.