♦ Our Services

A. Order service
         INQUIRY - QUOTATION - AGREEMENT - ORDER CONFIRM - PROFORMA INOICE - DEPOSIT PAYMENT - PRODUCTION - BALANCE PAYMENT - DELIVERY - DOCUMENTS DESPATCH - GOODS COLLECTION - INSTALLATION - OPERATION - FEED BACK.

1, We are ready to serve you 24 Hours A Day 7 Days A Week! 
2, We offer you our product catalogue, specification, prices, and other information according to your inquiry.
3, We issue you the proforma invoice after you confirm the order model, quantity and other requirements.
4, We start to work on your order after the payment.
5, We produce your goods and test them 100% in the test room , and all products will be double checked by leakage detector before loading.
6, We pack the goods carefully with the best materials and arrange the goods delivery to you according to your requirement.
7, We send you the invoice, packing list, bill of lading and other shipping documents for you to collect the goods.

B. Payment service
1, T/T
2, L/C (for container order only)
3, O/A (for reliable buyer only)
4, Western Union,Paypal, Escrew (for sample order & parts)

C. Technical service
1, We calculate the capacity and recommend the best models.
2, We design and develop the new products according to your requirement besides our standard products.
3, We supply you the professional refrigeration technical support and electronic technical support for your installation, debugging and operation.
4, We supply the spare parts and technical support in & after the warranty time.
5, We supply the training course to your workers at our factory if you need.

D. After-sales service
1, Technical support for your installation, operation and maintenance. 
2, One year’s warranty, and you can pay for extended warranty.
3, Spare parts and technical support at most economic prices after the warranty.
4, Update you the latest products information and price adjustment every year.
5, Old customer discount will be available when you order the products again.

E. Customized service
1, OEM service
2, ODM service
3, New product R&D service
4, CKD & SKD

1. What is your product range?
1) Dehumidifier for swimming pool.
2) Heat pump for swimming pool.
3) Heat pump for house use.
4) Air cooled chiller.
5) Energy/heat recovery ventilator.
6) Customized refrigeration & ventilation products.

2. What advantages do you have?
1) More than 10 years experience on refrigeration products.
2) Strict QC control system for perfect production direction.
3) Strong Research and Development ability for new products.
4) Complete equipment and facilities offer large production capacity.
5) Take care service from the sales to technician offer reliable support.

3. How about the product quality?
1) Our products are designed and produced completely according to European standard, which are oriented as high efficiency and high quality.

2) We have applied the CE, CB & ROHS certificate for our products and get the good technical test report from the Intertek, who is the international famous third party test institute.

3) All our products will be tested 100% during production and will be double checked by leakage detector before loading.

4, How does the air source heat pump work?
Air source heat pumps deliver heat at lower temperatures over long periods than conventional boilers. They transfer the heat energy from the ambient air to supply the room heating, air conditioning and domestic use hot water by the refrigeration cycle. They may need to be left on all day and night during the winter in order to heat your home efficiently, the control system will do this automatically and there will be no need for manual intervention.

5, What is the lowest outside operational temperature limit?
The Heat Pumps can normally operate as low as -15°c, and the heat pumps equipped with the EVI compressor can even operate until ~-25°c. They will not stop working and will continue to provide hot water but as temperatures drop so will the efficiency, in severe weather conditions and at a predetermined point the back-up heater or secondary boiler will generate additional heating capacity to maintain the required temperature.

6, Can Heat Pumps be installed with my existing radiators?
Yes, in many cases, existing radiators which were sized for 65 – 70°c water are heavily over-sized and can be used with a lower water temperature, particularly if the property has had insulation improvements such as double glazing, loft and cavity wall insulation. It may be necessary to fit additional or larger, newer radiators in some cases.

7, Can an air source heat pump be used in conjunction with other technologies?
Yes, with suitable control systems, air source heat pumps can be operated to act in either a lead or support mode with any other fossil or renewable heating technology. This needs to be highlighted at the survey and built into the specification particularly where solar thermal is already installed. If solar PV panels are installed this can make an ideal package by producing cheap electricity and using it to heat your home with and Air Source Heat Pump.

8, What are the main operation functions on the controller?
The controller has several levels, and many settings are set by the installer to match the heating needs of your property. The main user settings are for the householder is: on/off, space heating operation, water heating operation, schedule timer programming and room temperature. Additional room thermostats can be added in some installations

9, Are Heat Pumps easy to service and maintain?
Once fitted you can virtually forget about an air source heat pump because the technology is so intelligent that minimal maintenance is required; fit and forget! There are no burners and no flues to maintain and the refrigeration gases and compressor are in a sealed system.

10, How long will a heat pump last?
Most manufacturers are stating 15 years for an Air Source system. As they are usually exposed to the elements this may vary depending on their location but are certainly expected to have a longer life than the gas boilers.

MAIN PRODUCTS