Introduction:

• Before Purchasing: We will provide professional technical project and sales consultation service to solve the customers' question and worried;
• During Production, timely updates the machine status for customer to ensure delivery time, and quality
• After Production: Machine testing video and photos will be provided for inspection, if the customer can't come;
• Before & During Shipment: The machine will be cleaned and packaged before transportation; All the documents will be provided for the seller;
• Installation & Training: Providing professional and expert technical engineers to supply the training and installation service.
• After Sales Service; Dedicated department and engineers for providing the timely and efficient service when the clients' need, such as formula, parameters setting, and spare parts;

• All Machine will be cleaned and whole wraped by plastic film to avoid any scratch;
• Extra Spare Parts,wires and tool box will be placed with the package;
• Delivery Department and sales will check the list to avoid any missing;
• All Wooden Cases for protecting the machine during long-time shipment;

• 1 Where is your factory?
• Jinan city, Shandong Province, China

• 2 What is your machine warranty?
• 1 year, main parts warranty time will be 2 or 3 years.

• 3 Do you supply spare parts?
• Yes, we supply spare parts with reasonable price;
 
• 4 What can you provide for after sale service?
• We can send engineers to your factory for installation and training if customers‘ required.

• 5 If we show you our layout of factory, can you help to design the whole process line?
• Yes, our experienced engineers and technical employee can help you to arrange the layout and installation of whole process line based on your real situation;

• 6 How can we contatc you if we meet problems during production?
• Phone/email/wechat/whatsapp/Skype are all available.

• 7 If we have samples of new products, can you help to analysis and design the machine?
• Yes, Our technical department can help to analysis, design and test the new products you offered.

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