1. Q: Are you a factory or trading company?     

     A:We are a RF&AM EAS System factory.and we are manufacturer with more than 20  years in EAS field.customized products is allowed.

2. Q: Can i get samples from you ?    

     A: We are honored to offer you samples. 

3. Q: When will you make the delivery?

    A: 3 to 10 working days after received your payment.

4. Q: How does your factory do regarding quality control?    

     A:Quality is priority. Our factory  has gained ISO9001, ISO14001 , CE .Rosh.

5. Q: What is your after-sale service?    

      A: We offer 100% guarantee on our  EAS System product .

6.Q:How about your gurantee?

    A:Full Refund without condition if there is quality problems: 1 years guarantee for free& Lifetime maintenance service and technical support.

7. Q: What is your MOQ? 

     A: Any quantity is acceptable for your order. And the price is negotiable for  large quantity.

8. Q: What is your payment terms ?

     A:  we accept paypal/moneygram/bank transfer/LC.

9. Q: I am a reseller, I would like to buy many pieces of your item, what's the wholesale price?

       A: Thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!

10.Q:If it works don't reach the best performance?

     A:you can do the teps like below:

     1.Reduce the install distance between the antenna.

     2.To swap the position of the transmitter and the receiver.

     3.Adjust the mounting position to avoid the interference source

     4.Eliminate sources of interference

11.Q:What's can we do if the antenna appear the false alarm?

     A:First,we should check the installation enviroment,if near the antenna exsit the sources of interference:

     1.The equipment is too close to the wall (the wall have wires inside).

     2.Near the equipment have some wires in full rolls,such as lanterns, Christmas trees, etc.

     3.The equipment is too close to the electrical equipment,such as Distribution cabinet, High voltage spotlights, etc.

     4.The RF label is too close to the equipment.

     5.The equipment is too close to some large metal object or metal railing,shopping cart,metal cashier.

Second,we should adjust the board,  Specific operation reference the board manual.