After-sales service

If there are any problem of our shoes quality, we will deal with them as below:

Step 1: The clients need to offer us the samples which have the problem, or send us the group photos or video.

Step 2: According to the shoes problem, we through the professional checking and offer the best solutions. 

Step 3: The claim amount will deducted from the new order. 

Packaging

Shipping

Freight port : Shenzhen or Guangzhou

Q1:What’s your MOQ ? and can you make other colors ?

   In view of first cooperation , we accept 24 pairs per color as our MOQ . The color can change according to the color swatch .

Q2:Can you make customer’s logo ?

   Yes, we can put our clients' logo in the shoes ,also can print the logo on the box if total quantity more than 200 pairs .

Q3:Can I change the last ?

   Sure , the quantity will meet about 100 pairs per design .

Q4:Can you provide sample?and how long ?

   Yes, 7 days upon receipt of the sample fee, and freight will paid from customer .

Q5:How much deposit I need to pay ?

   30% of the amount .

Q6:How about your delivery time ?

   35-45 days upon receipt of the deposit .

Q7:Why your price is expensive ?

   Our price is based on quality.

   We have a powerful and professional team, considerate after-sales service,   Italian style,high-class material and quality assurance

Q8:How long is your guarantee period ?

   Six months,during this time,we will handle it if there have any quality problem .

Q9:What’s your payment terms ?

  We support payment terms as follow:

  1)Trade Assurance , Paypal , West Union .

  2) TT30% deposit , 70% balance TT against B/L copy .

  3) Irrevocable L/C at sight .