1.Does your company accept customized offer, we have special need.

our company that focuses on research and manufacture of modular cnc machines. We have a very rich experience and strong machine tool research and development capability. We are very willing to offer you customized highly-efficient equipment as long as you have certain amount of need

2.Do you have price list for optional configuration?
We have various configurations and so many different specifications, so we can’t offer you price list. Please contact our sales engineer if you’re interested in certain specific configuration.

3.If your engineer come to our country to fix the machine and do some training, how much will it cost?
The cost mainly contain the cost of round-trip flight tickets, board and lodging as well as v isa fee. Staff cost is 100USD/day/person, normally, it’s a two person job. But it will depends for a large equipment or installation and debugging of the whole line.

4.What’s the warranty?
Warranty is 12 months which begins from the day when the machine has arrived at the importer’s port.

5.What’s your methods of transportation?
For most countries, we will transport our machine by sea, as for inland countries, we may use railway or highway transportation. Exported cnc machine is all be packed by wooden case.

6.If the machine is out-of-warranty, how to charge the cost of accessories?
For the out of warranty machine which needs to replacement parts, we will charge according to the parts quotation. If you have any questions, please email us for consultation.

7.What I would do for the machine failure?
If the machine malfunction and users are unable to resolve, please email us for consultation. Our service department will respond within 24 hours.

8.How to define the machine warranty? When did you start timing?
We identify the warranty based on the factory number. Warranty timing counted starting after equipment commissioning and acceptance. If you have any questions, please email us for consultation.