Whether you're having a problem with something you bought from us, or just have some questions, we're happy to help. Whenever you have a question, just head over to support at to get in touch with our team.
    We do our best to get back to you as soon as possible and offer email service Monday-Saturday. You should receive a response in 24 hours. We also schedule phone support sessions as needed. Start a ticket with us, and if we can't resolve it quickly via email, we'll be happy to talk to you.
Warranty, Returns, and Replacements
     Wanhao products do not carry a long-term warranty. Returns are possible only on unused items, within 7 days of receipt. We will provide parts or service on items that prove to be defective from the time of manufacture, and we'll work with you to get your printer running again.

     WANHAO has involve in 3D printer filed since early 2011. Several Roommates used all their pocket money and bought one Thing-O-Matic from Makerbot. This precious awesome machine brought these college students great enthusiasm in 3D project making and help these buddy build their dream. On 1st Oct WANHAO Replicate the Thing-O-Matic and named it DUPLICATOR ONE. This 1st Generation Made In China 3D printer has combined most of the advantage of RepRap and Makerbot, and upgrade the extruder to Non Block one.  
     In June 2012 WANHAO has invent it's 3D printer with LCD displayer which is now called REPLIATOR TWO. This is geat step that free your computer that you don't have to print while keep your computer running. Just a simple SD card will do all the rest job. 
     In Aug 2012 WANHAO decided to join the world market to help more people to get access to the most awesome printing robot. WANHAO is delicate to supply most affordable and stable 3d  printing machine for people who like MADE IN CHINA.