Our Package Advantage:

1.Our wooden case is after fumigation treatment.Needn’t timber inspection,saving shipping time.

2.All the spare parts of the machine were covered by some soft materials,mainly using pearl wool.

3.The outmost is wooden case with fixed formwork.

4.The bottom of the wooden case has firm iron jack,convenient to Handling and transport.

1. Free consultation service before, during, and after sales;

2. Free project planning and design services;

3. Provide 1 year complete warrantee and life-time maintenance service;

4. Installation/Operation/ Service/ Maintenance Manual and Video: Provided In English

Frequently asked questions

1. How can I get order a Shendiao machine?

Please contact me via email, telephone, fax, MSN, Yahoo messenger, Skype and so on.

2. What is the lead time for a Shendiao machine

For custom-built model, it need more days.                                                               

3. What are the acceptable payment methods?                                                               when purchasing directly from Shendiao (this may differ if you purchase from one of our distributors), you can make the payment via bank wire transfer, Western Union or Letter of Credit (L/C).

4. What is included in the price of the machine?

Laser engraver/cutter – Standard external spares and cables – Software – Operational manual – 1 year warranty. (Necessary spares to run machine).                                                                                             5. What is not included in the price?

PC – Coreldraw software – AutoCad software

6. What is the warranty for Shendiao machines?

All Shendiao laser engravers/cutters are covered by a 1-year warranty (EXW, ex-works China).

7. Is the set-up complicated? Will I need a professional installer?

No. All our models come with step-by-step assembly manuals and can be assembled within 2 hours (depending on the model) by anyone with basic manual skills. The operation manual will help you start on the same day when you set up machine. Although not necessary, installation and training can also be performed by a Shendiao technician at an additional charge.

8. Whom do I contact for technical support?

You can contact us no matter what the problem is, just send us an email or give us a call and we will do all we can to solve the problem asap. When sending an email with a technical question or a drawing problem, please make sure to include as much information as possible: info on the machine, software version, serial number, installation date, your PI No., your location, etc.

9. What should NOT be cut by the laser?

While the laser can cut or engrave, some materials should not be CUT. Vinyl and PVC will produce a corrosive gas. Plexi-glass / Polycarbonate will produce a black and yellow gas that will make your sick to your stomach. Cutting ABS yields a fair result, but leaves a bad smell that is hard to get out of your nose.                                                                                                 10.What industries would benefit from the use of a laser engraver?

Sign makers, party decorations, novelty makers, awards and trophies, applique embroidery, wooden toys, airplane models, model buildings, textile patterns, template makers, etc.