Before-sale service

1. Professinal sales will reply your inquiry within 12 hours in work days.

2. As a direct manufactuer, we offer competitive prices

3. Our professional service can help you greatly to save cost and control quality.

4. With large production capacity to ensures the shipment on time.

After-sale service

we follow the order even when customer has already received the goods,In order to make sure the

whole process is smooth. as we know there is no perfect product in the world, and we believe that

there is always have the space for the improvement of our products, so if you think that there is

something that we can do much better, pls contact us freely. we will try to be more and more closer

to perfect .we will show our full cooperation to you.

Q: Where is your factory located 

A: Our factory is located in Chaozhou, Guangdong, China, it takes 3 hours high speed train from 

GuangZhou and 30 minutes from Jieyang Airport, Warmly welcome to visit our factory any time.

We can pick up you at Chanshan station or Jieyang Airport.

Q: How about the Sample charge

A: We are very pleased to provide customers samples for checking quality before orders.

Samples cost will be refund after order confirmed, Express freight will paid by customer sides

Charms Triply stainless steel electric wok chinese cooking

Q: What's the production lead time

A: Usually 30-35 days after deposit

Q: What's the payment term

A: TT or LC 30% deposit, 70% balance payment before shipment.

Q: What's the FOB port

A: Shantou or ShenZhen 

Q: Can we mix different items in one container

A:  Yes, It's acceptable.

Q: Can we do our own logo on products

A: Yes, We Usually make logo on body by etching technology, Screen print

logo on glass lid, Laser print are also acceptable, price is a little higher.

Charms Triply stainless steel electric wok chinese cooking