Customer concerns

Q:I have no idea of how to install and use this lock, what should I do?

A:first you need to hire a lock smith. The lock smith will read the installation diagram and dig holes in the door; Second, you need to install the Pro usb hotel card system in the computer (only supports  windows operation system).Then read the user manual to operate the software step by step. If still don’t know how to do,we communicate by teamviewer,we will teach you hand by hand

Q:Can our hotel doors be installed with your electronic hotel door locks?

A:If the doors meet the requests here, locks can be installed:

1. Door thickness 35-55mm(1.38-2.17inch)(if your door is thicker or thiner, please tell use before order,we will make the lock accordingly)

2. Door stile thickness over 120mm(4.72inch)

3. Wood door or steel door all ok

Q:What to do if customer lose their cards? Can the locks be unlocked if it’s found by another person?

A:If customer lost their cards, please make sure which room he stays-enter into the software-find the room-issue a new guest card(choose the option of “new check-in & cover cards before”). Use the new guest card to swipe the lock. Then the new guest is made successfully and the lost card can’t be used anymore

Q:My computer operation system is reinstalled, I can’t find the software, what should I do?

A:Don’t worry. From the time you installed the locks. Software auto creates a folder in Local Disk (D:)-Folder( proUSB_DBBak).All the software data will be kept as backup in this folder. After you reinstall the software, you can lead-in the backup data, then all data returns.

Q:Power outage is very common here, how can we issue cards for guests if it happens?

A:Our lock is powered by 4*AA battery, locks will keep working even if the hotel electric power is off. So you need to issue 2 cards each room from the time you finish the installation of hotel locks, valid for one year. Keep the cards in safe box or other security places.  When a sudden power outage happens, these two cards can be used as guest card, but requires you to use a pen to record the check-in and check-out time.

Q: Our Hotel has an entrance door, we require only the guests with card can open; Similarly, each floor has a communal door, we require only the same floor guest card can open, does your door lock has such function?

A: Yes. But you need to explain to us before order, we will made as request

Q: We do not want cleaners to bother the guests when they rest, cleaners card can not open the room door, how to achieve it?

A: Enter the software-card key for staff-floor card(cleaners card),do not choose the “unlock deadbolt locked” If guests turn the knob inside, cleaners can not unlock the lock.

Q: Our hotel's door is opened with mechanical keys, and now we want to replace by your hotel door locks, how will this be done?

A:First, send us photos and locks of the door, we will recommend the appropriate style accordingly; For example, the door is anti-theft style, we would recommend the hotel smart door lock security door that suitable for anti-theft door. You do not need to worry.

Q: We are using a very old hotel door locks, and now want to use your company's door lock, how do we do it?

A:First take photos of the door and lock to us, we will analyze the technical condition of the old locks and recommend appropriate style, try to avoid re-digging holes in the door ,help you save costs

Q: We are a large hotel, using the OPERA hotel management system, sauna, swimming pool, coffee shop are all integrated into this system, can your locks be integrated in?

A:Yes, we provide SDK interface functions, OPERA  engineer will make our software integrated into the system

 PRODUCT  PHOTO

Recommend purchasing list 

Equipments introduction

1.RFID door lock(necessary)

2.Key card(necessary)

Sometimes,2 or above customers stay in one room,requests 2 or more cards;sometimes,guests lose cards;cleaner and other staffs need cards,various circumstances indicate that the hotel needs to prepare at least 4 times quantity cards of the room quantity

3.Encoder(necessary)

Used to issue guest cards and all other cards

4.Energy Saving switch(necessary)

The energie saver switch-off system can be used instead of the usual switches located at the entry of a hotel room. It is lighted by LED.The customer must insert this his card in the system to put on available electric devices such as lighting, air conditioner, TV set...When the card is taken out, all the controlled units are desactivated automatically after a short time .

5.Software(necessary)

Free of charge,operating door locks,issuing cards for guests.Software will be put in the following flash disk

6.Data collector(recommend)

Download unlocking records of the door lock

7.Muiltifunctional door bell(recommend)

With a muiltitude of features,this equipment provides an easy transition frompaper or plastic doorknob hangers to an all-in-one notifications system,designed specifically as an easy way for guests and hotel staff to communicate

Backlit touchscreen icons are clearly visible at eye level and easy to decipher;Ideal for international guests,where language barriers may exist.And no more disturbances despite the “do not disturb” door hanger!With this innovative equipment,the “bell” button can not be used…a welcome aid for guests wishing to catch extra shut-eye.In addition,the “please wait”icon will offer convenience to both guest and staff-no need for the guest to yell from inside of the room while preparing to answer the door to room service,bell or housekeeping staff backlit touchscreen icon,integrate”do not Disturb””make up room””door bell” 3 functions together Include: outdoor touch screen   indoor touch screen   door bell

8.Security safe(recommend)

Secure guest laptop or other valuable things

9.Elevator controller(recommend)

Elevator controller is one part of it hotel lock system which requires running the keycard comes from the hotel lock system only.That means if somebody have no keycard (he is not the guest of hotel), he will not available to push the floor button.And also, each guest can reach only the floor his room exists. Such as 302 guest can only reach 3th floor but not 6 floor.When the keycard been read, the floor information will be sent to the elevator control and the corresponding floor button activated and push available.Guest can not access to other floors because the button not working at all.The master card holder could access to any floor after read his card.

Installation guide

Handing direction

How to determine the handing of a door... Always view from the outside.The side the hinge are on is the hand of door

After sale service

We promise one year international guarantee,call us anytime if you have any questions