Q1: Are you direct manufacturer or trading company?
A: Our KEG group company is a professional manufacturer established in1983,including more than 8000 workers, we are China most valuable brand top 500.

Q2:The reason of choose dehumidifier? A: The main factors in choosing a dehumidifier are the size of your space and the normal level of humidity in that space.
A dehumidifier’s size capacity is defined as the amount of moisture that can be removed from your space in a 24-hour period under normal operating conditions.

Q3:What dehumidifier size do you need?
A: Dehumidifier ratings are determined by using “normal” room conditions, which is 80°F at a 60% Relative Humidity level. If your space is noticeably damp when you walk in the room, or if you experience high levels of rainfall in your area, we recommend that you go up at least one size so that your space can stay more comfortable.

Q4:Can you provide sample?
A: Yes, we can provide sample but customer should pay cost of sample and freight charge.

Q:5: How about the delivery time?
A: It depends on your quantity. Generally, it takes35-50 days after receiving your deposit.

Q6: Can you provide SKD or CKD?
A: Yes, we can offer SKD or CKD.

Q7: Can we do our OEM logo?
A: Yes,we can do OEM logo for you.FOR FREE.You just provide LOGO design to us.

Q8:How about your quality warranty ? And do you supply spare parts?
A: Yes, we provide 1 year warranty,and 3 years for compressor, and we always provide spare parts.

Q9: How about the after-sales service?
A: We have a big after-sales team, if you have any problems, please tell us directly and we will try our best to solve all of your problems.