FAQ

Q: Are you a Trading Company or a Factory?

     MINYE is 100% real factory and has been verified by SGS Group.Here is a VCR for your reference:https://shanghai-my.en.china.cn/company_profile/video_introdution.html

Q: How about your production time?

      About have 25-30 working days.It depends on the windows&doors types and profile (like color requires).

Q: What about your MOQ?

      For window and door, the minimum order quantity is 30 Square meters.

Q: Do you accept customized design and size?

    Yes, sure, windows and doors are highly customized goods. So the size and design are up to you.

Q: What’s your payment term?
    T/T, L/C, Trade assurance and PayPal are available.

Q: What is your color available?

      MINYE Standard Colors have Black, White, Dark grey, Nature, and Coffee. Other RAL Colors are also available but it will spend more time and money. 

Q: What kinds of hardware mostly?

      China brand: HOPO, KIN LONG, PAGANI, YEAR, CHUANG

       Germany brand: ROTO, SIEGENIA

        Italy brand: SAVIO, GIESSE

Q: What is profile available in your factory?

      Aluminum (Non-Thermal Break and Thermal Break), PVC(UPVC&VINYL), Aluminum Cladding wood.

Q: Do you provide Sample?

      Sure, it is available. But we need charge for sample cost and freight fee.

1. Make sure that the doors are factory-installed, installed or otherwise cause defects, damage, inconveniences and manufacturer and warranty within the factory.

2. If warranty products appear damages, they would be charged the cost of materials and labor costs based on the extent of the damage.

3. The special case of damage would be settled by the two sides negotiation.

4. Product manufacturers have a final explanation of their products.

5. Six years warranty on the whole product, 10 years warranty for German brand hardware, 10 years warranty for Austrian brand glazing and 10 years warranty for the U.S.A. silicon with lifelong service.