Q: What is your main product?
A: We can supply the window and door system (including hardware, accessories, glass) and the finished products ready for installation.
Q: How can I know your price?
A: The price is based on the buyer's specific requirement, so please provide the below information to help us quote the exact rice to you.
1) Shop drawing/window schedule to show the window dimensions, quantity, and type;
2) Frame color;
3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E, or others,
with Argon or without).
Q: What is the standard size of your windows and doors?
A: Our product is CUSTOMER MADE. We always manufacture windows and doors according to the buyer's dimensions.
Q: What is your delivery time?
A: 30 days after deposit and drawing confirmed
Q: What are your payment terms?
A: Normally, 50% of T/T's total amount as deposit and balance before delivery.
Q: Will we need to install the glass (onsite glazed), or do your windows come with the glass installed?
A: We will install glass at the factory based on the windows/doors dimension to ensure they can be safe during transportation and if easy for our buyer to install the whole windows/doors. Onsite glazed are recommended for big sized products.
Q: What is your warranty? What do we do in case of problems?
A:10 years quality warranty is provided, including frame unfading nor peel-off, hardware, and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by
international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time, which is normally 10-15 days.
Q: What kind of service will you provide?
A: We can provide the engineering and supervising service to guide the installation of our windows and doors.
Q: What is spectrally selective glazing?
A: Coated or tinted glazing with optical properties transparent to some wavelengths of energy and reflective to others. Typical spectrally selective coatings are transparent to visible light and reflect short-wave and long-wave infrared radiation.
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