Complete sevice for every order:

Pre-sale service:

1. Watch samples can be offered with sample cost and courier fee charged by buyer's side.D
2. self-own factory--- We have full stock,and can deliver within short time.
3. 15 years experience service for OEM/ODM orders.
4. Superior quality products & competitive price, is what we are trying best to offer you.

5. All our products could produce with water-resistant function, 100% tested by waterproof test machine.
6. Our watches can comply with CE/RoHS, nickel free, etc. 100% safety strap, comfortable, eco-friendly and non toxic to body.

 

In-sale service:

1. We will calculate cheapest shipping cost and make invoice to you at once.

2. The real photos of the package can be provided for your orders before shipment.
3. Check quality again, then send out to you at 2-3 work days after receving your payment.
4. Email you the tracking number, and keep tracking the parcels until it arrive you.

 

After-sale service:
1. We are very glad that customer give us some suggestion for price and products design.
2. If you have any question,please contact us.We will do our best to satisfy you. 
3. We will send many newest styles to our old customer.
4. Warranty:Within a year after we delivery the goods, if the watch movement have defective,we will arrange movement to replace the bad movement(except battery consume problems).

 

Q:What is your MOQ? Can I mix colors & styles?
A:No MOQ limited for in stock watches. You could order whatever you like items in stock.

For normal custom-made series, the MOQ is 500 pieces for each model each color.
Also, we will provide you with the best solution according to your req.

 

Q:Can we have our logo on the watches?
A:Yes.We accept OEM & ODM from customer, latest designs every month to our clients.OEM is welcome and design services will be provided 
after order is placed.

 

Q:Will you provide samples and how much is it?
A:If OEM order,sample will be provided after design is confirmed. 
Sample fee includes the price for mold,and it depends on different items.
If stock items,customer could make a trial order for sample.

 

Q:How long is the delivery time of sample and mass order?
A:For stock samples,the lead time for 3days.
For OEM order,stainless steel watches and other material watches.
It depend on quality and material:
Usually,for alloy watch ,plastic and silicon ,the delivery time is 30-40workdays.
Stainless steel watches and brass watches the delivery time is 60-70workdays.

Q:What is your package?
A:Regular package:
1.10 piece will be put into a styrofoam tray;
2.10 layer trays are taken in a carton;
Carton size:41.7cm*30cm*30cm;
Special packaging:

As per customer request.
Note: regular packaging service is free. 
Special Package or Custom-made Package:
1.If you have special request with packing,please let us know. Here we could give many packing ways to you.
2.Custom-made gift boxes are available,we have great packing supplier for custom-made box.if you have gift boxes request, we could give you many designs with full support.

 

Q:About payment:
A:1.For the small amount, we can accept payment by PayPal, Western Union and Secure payment(ESCROW).
2. For the bigger amount, T/T by bank, L/C and Trade Assurance are acceptable. 30% deposit before production, 70% balance before delivery.

Q:How about the shipping method? 
A:If you have agent in China or courier, goods can be sent to your agent or ur courier after payment.
If you have no cooperated courier,We will provide the best shipping method for you with the lowest price,make sure arrive safety.

Q: How about the warranty?
A:The warranty is 12 months, we can provide free replacements or refund for the defective items.if the watch movement is defective,we will arrange movement to replace the bad movement(except battery consume problems).As the watch case,glass, band, buckle troubles generally cause by human personal problems,then not under the warranty. We do not cover any items for damage after use or as the result of water damage

 

Q:Can we visit your factory?
A:Sure,We are always welcome every customer to visit our factory. Please contact us in advance for more details.