FAQ
1. Q:Installation
A: According to clients request, we can provide installation technicians to supervise and assist in the assembly and commissioning of the equipment. Travel and accommodation costs, plus USD80 per day per one to be met by the client.
2. Q:Payment
A: 30% by T/T by order + 70% before shipment.
3. Q: What about Warranty? what will we do if the machine is broken down?
A: The warranty period for all of Hengchang's structural and mechanical equipment is normally one year. The warranty period for all electric motors is six months. Wear parts are not covered in warranty unless the component part is found to be flawed.
4. Q: What should we do if we want to get a best quotation?
A: If you want to get the correct and exact selection of the model earlier, please help us with following information
1).the capacity (tons per hour ). 2).input and output size. 3).stone material to be crushed.
5. Q: What could you help me to do for the business ?
A: Highly ppreciate your trust , we can provide you with proposal chart for complete production lines , spot inspection
and operator traning according to your demands and the conditions of applied spot.
6. Q: What's your after-sales Service?
A: All equipment provided by Hengchang is with the highest standard and very few customer complaint. If any problems occured, our team of Engineers and Technicians will respond within12hours. And after selling, we keep monitoring the operation suitation about our machines monthly.
7. Q:Delivery time
A: Standard delivery time for stationary crusher plant is 25 days from receipt of deposit., for the mobile crusher plant is 35 days.