Q1: Are you a manufacturer?

A1: For over 15 years DIZO have developed an expertise in plastic joining, we master the design, the manufacturing and the maintenance of molds.

Q2: Where is your factory? Can I visit your factory?

A2: Dizo located in the city of Wuxi.

Q3: Are you able to supply the customization service?

A3: Yes, definitely , customized service as your detailed requirements.

Q4: How to buy your machine?

A4: Please advise specific by mail, after confirm with machine model and price, we will sign a PI for confirming when the first deposit was done, machine manufacture begins, When the balance is complete we will ship out and provide the tracking number.

A5: How is your technical support service ? is there any after-sales service ?

Q5: Yes our technical support is available ,not only related technical documents ,but also the instruction videos and online video chatting for guideline work .

Q6: Are we still need to install the machine after we got?

A6: All of the machines will be tested ready before shipping, video, and manual will attached for use and master the machine well.

Q7: How about your warranty?

A7: 1. All of our products for one year warranty; 2. 24-hour telephone service; 3. A large stock of components and parts, easily worn parts; 4. Toolkit will attach with Machine.

Q8: How can you guarantee we receive a good performance product?

A8: Dizo applied series inspection process during production When the machine was finished. QC will provide inspection video and pictures for double check the quality control, and we will send the troubleshoot and solutions if needed; Also third part or customers come to the factory have field inspection is welcome.

Q9: How soon can you deliver the equipment?

A9: Dizo will deliver your equipment by within 7 days(stock available); Customized equipment or no inventory machine normally need 15-30days.

Q10: Who do I talk to when I want to start an application?

A10: Dizo has experiences of sales engineers to provide the assistance and support you require.

Q11: Can I get a discount or can you do something with the price?

A11: Dizo sales contact or Key Account Manager can answer your cost-related questions. Please email us. Thank you in advance.

Q12: Packaging & Shipping

A12: Provide sturdy plywood case packaging machines, safety and meet the international export standard.