1. Are you a manufacturer or a trading company?

    We are a manufacturer and have our own factory. So the quality can be guaranteed. After - sales problems can be more timely and easier to solve.

2. If machine has any problem after I ordered it, how could I do?
    Free parts send to you in machine warranty period if machine have any problem. Free after-sales service life for machine, please feel free contact us if your machine have any problem. We will provide 24-hour telephone and online service support.

3. Does U-MAY have maintenance manual and operation manual?
    Each cnc machine leaving the factory will be along with related series or model the English instructions including maintenance manual and operation manual. Attached documentations may also include cnc controller instruction, parts instruction you bought(like rotary, oil cooler)

4. What's the package?
    We have 3 layers package. For the outside, we adopt wood craft case. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof.

 1. Packing wooden case is after fumigation treatment. Needn’t timber inspection,saving shipping time.
2. All the spare parts of the machine were covered by some soft materials, mainly avoiding all damages that could happen in the delivery process.Then we’ll covered plastic wrap out it tightly,make sure intact of the covered soft materials,also avoiding Waterproof and rust proof.
3. The outmost is wooden case with fixed formwork.
4. The bottom of the wooden case has firm iron jack, convenient to handling and transport.