Q: Do you have CE document and other documents for customs clearance?
A: Yes, we have CE, Provide you with a one-stop service.At first we will show you and and after shipment we will give you
CE/Packing list/Commercial Invoice/ Sales contract for customs clearance.
Q: If we are interested in your machine, how to choose proper power?
Please tell us the following answer, our professional seller will recommend you proper power.
1. What material you want to cut,stainless steel,carbon steel or other?
2. What thickness do you want to cut?
Q: If I want to visit your factory, how can I contact?
A: just senke us your online contact number, we will discuss and make a detailed arrangement according to your time.
Q: How about warranty?
A: 3 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge(some parts
will be maintained) when if any problem during the warranty period.
Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available across the
world, We need your machines running in order to keep your business running.
Q: How can i get the machine ?
A: as manufacturer we ware been verified by TUV, https://senkecnc.en.china.cn/company_profile.html?spm=_index.88.31
confirmed the model, we will issue the proforma invoice→the payment the machine started→machine ready the tested photo and video
supplied→balance made, book boat and shipped
Q: After received the machine, how can i use it ?
A: the machine’s software was been designed and tested by our engineer, easy operate, come with the machine the teaching manual,
video supplied , at the same time, the online support available such as wechat/whatsapp/remote teach etc
1. how can i know, the machine can finished my work ?
A: the machine with various configurations which suitable for different jobs, show /description to us the result you wanted, we
help to make solution, if needed, the sample supplied
Q: what after-sale services you supplied?
A: 1. whole machine 2 years warranty, whole life free services
2. 7*24Hours available
3. teaching manual, video supplied , at the same time, the online support available such as wechat/whatsapp/remote teach etc
4. Door to door available
5. Consumable parts net cost supplied
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