Kingsway will:

1. Help you solve technical problems.
2. Keep you inform about any updates.
3. Provide best service.
4. Guarantee the best quality.
We provide 2-years warranty for each product
Here are the policy and procedures:
If there is anything wrong with device, we will provide technical support and help you to solve the issues on your side.
If the device is defected and faulty that you can not fix at all, pls send the faulty unit back to us, and provide tracking No.
Once we get returning units, we will send replacements to you immediately or refund! 

Kingsway will:

Q: How did i trust your company ?
A: We are a 10-years old suppliers from alibaba, we have good reputation in this area. You can trust us,
also can trust alibaba.

Q: How long will you ship out the goods after i place the order on you?
A: We will make the shipment within 24 hours after your order is confirmed if it is standard order;
If it is customization order, the lead time depends on your exact requirements.

Q: After i get the products What if my products broken , what kind of service you support ?
A: First contact us, tell us about the problem, our engineer will help to handle; secondly, you can send back the products to us , we will fix it . we support 12 months warranty , any problem catch me online ,we can give you good solution way . we want to do long term business with you not just for 1 day 1 times.

Q: Factory ? Yes !
A: We are a factory with more than 200 employees.Welcome the OEM order.

Q: Where is your factory located? How can I visit there?
A: Our factory is located in FL4,Building C,TongAN Logistics Industrial Park,Xixiang Town,Bao'An District, Shenzhen China.

Q: How does your factory do regarding quality control?
A: Quality is priority. QC department with professional quality assurance specialist attach great importance to quality controlling from the very beginning to the very end. Our factory has gained Rohs, , SGS, CE FECC,ISO9001:2008 authentication. Etc.