Q1: Can I get some samples? Are they free?
A1: We support 1pc sample order. Samples should be paid.
Q2: How can I buy?
A2: We are trade assurance supplier at Alibaba. You can start online order directly. Or pls contact us first according to the contact info. We will send you proper link directly.
Q3: What is your payment method?
A3: We accept Alibaba online orders, PayPal ,T /T, LC, Western Union , MoneyGram.
Q4: How long is your warranty time?
A4: Our officially promised warranty time is two years after delivery.
Q5: Where can we download the user manual of the scanners?
A5: We will send by email after you get samples.
Q6: What's the lead time?
A6: For sample, it is typically within 3 days. For bulk order, it depends on quantity and model you order.
Q7: Can you provide OEM service?
A7: Yes. We need further discuss about details.
Q8: If I come across any problem during product using, where I can get the support ?
A8: We support you technically 24h/7.please send all your questions to us. and we will give the professional,patient,expliantion by email or call in time.
Q9: How do you ship the scanners usually?
A9: Since it is light and compact, we usually use DHL, UPS, Fedex, TNT and post air mail. We also can ship the goods by your shipping account or other express agent you provided.
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