1.Q: What is your terms of Smart auto electric tail gate lift system payment?
A: T/T 30% as deposit, and 70% before delivery.
2.Q: Do support sample service?
A: Yes, we can provide sample for testing, include the installation guide and technical support after customer purchase the sample.
3.Q: What is your terms of auto electric tail gate lift system delivery?
A: EXW, FOB, CFR, CIF, DDU.
4.Q: How about your electric tail gate lift system delivery time?
A: Generally, it will take 5 to 10 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
5. Q: Have you tested all products before delivery?
A: Yes, all products are 100% tested before delivery.
6.Q: How many ways to control the electric tailgate?
A: 5 different ways,
(1)original car remote control fob,
(2)By press the unlock button 3 times
(3)original car rear door switch
(4)rear tailgate button,
(5)kick sensor
7. Q: how does the electric tailgate locked?
A: It depends on the car model. Some have electric suction and some we provide upper lock.
8. Q: Is the tailgate lift waterproof?
A: Yes, it is waterproof. IP54.
9. Q: Is it a non-destructive installation method?
A: Yes, all the wires are plug and play, and it will not void the warranty from car factory.
10. Q: Is the product I received the same as on the page?
A: Most of the parts are the same, however there may be differences of the wire connector, the size of the button and shape of the bracket.
11. Q: Is this universal?
A: No, different models have different products. Different vehicle model data and size designs are different
12. Q: If you can't open/close the trunk through the electric rear door, can we open it manually?
A: Yes. The rear tailgate can be opened/closed manually. If you have a product problem, please contact us.
13. Q: Do you have an installation instruction video?
A: Yes, if you need any videos or installation guide , please contact us on the or through WeChat/Line/WhatsApp: +86 18925260629
14. Q: How long does the warranty service last? What is the content of the warranty service?
A: 12 months. Please report to us if you have any quality problems within 12 months after purchase.