Q: Are your company a trading one or a factory ?

     A: We have our own factory and we have also register a trading company for more options (in order to make the business more simple) for more than 18 years focusing on test instruments field and 15 years exporting experience. As one of the toppest supplier in Dongguan, OEM/ODM is warmly welcome from all of you as long as you confirm us with your requirement.

 

Q: How to choose the most suitable products?

     A: Our professional team will give you the best suggestion as long as you tell us what kind of test you need to do and the required specification.

 

Q: What's the delivery term?

     A: At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider making special arrangement for you.

 

Q: Do you accept customization service?

     A: Yes, of course, we can not only offer standard machines, but also customized machines according to your request. Don't hesitate to tell us your requirement, we will do our best to meet your needs.

 

Q: Can we visit your factory before order?

     A: Yes, we warmly welcome and sincerely invite you and your team to visit our factory, we will help to arrange hotel and pick up you from airport.

 

Q: How about your warranty?

     A: Generally, our warranty is one year. Within the warranty period, we can offer technique support and part parts change, if it's necessary, our engineers may go to your place for better service.

 

Q: What is the order process?

     A: Get Inquiry - Send the Quotation - Confirm the requirements - Order confirming - Payment - production - testing and debugging- packing - Confirm with customer about the necessary documents- Arrangement the Delivery - Send the product out - Customer Receiving - After Service.

 

Q: How to install and use the product?

     A:About the machine you grt from us, we will send you an operation video to teach you how to install and use the product with English speaking. However, if you need us to teach you face to face, please let us know in advance.