FAQ
1. Are you a Manufacture or Trading Company?
We are manufacturer and trading company of excavator parts, we have been in this line for more than10 years.
2. What kinds of parts can you supply?
1.A serious of filter,such as Oil Filter,FUEL-WATER Separator,Air Filter,Hydraulic Filter,Fuel Filter and so on.
2.Produce the excavator's arm according to your request.
3.Produce the excavator's bucket according to your request.
4.Other excavator's parts.
3. What is your production Lead Time?
Generally the samples will be sent immediately by the air express in 3-5 days if the goods are in stock; 2) Normally within 15-30
days, and please confirm with us before order!
4. What is your payment way?
We accept payment by western union, T/T, WeChat Pay .Alipay , Paypal ,Normally, 30% deposit in advance, 70% balance before
shipment.
5,. What other service can you offer?
OEM service, we are always warmly welcome client to send us sample to develop a new product line. Customized service, we can help
to design your packing.
6,How to ensure your products quality?
We have the most advanced production and testing equipment, technical staff and the most developed lab facility to ensure that
each batch product has a good quality.
7, Is Customized filter available?
Yes, please offer your required specifications and drawing.
8,Can I get your products with our logo and design?
Yes, you can, we accept OEM service. The products can be customized according to your requirements.
9,What's your packaging?
Carton case. Welcome to customized if you need.
10,When can I receive the goods after I make payment?
After received your payment, we will send out the parcel within 2 working days, and you will received the goods within 5-7 working
days
11, How can I get the warranty?
First of all, please take a picture of the goods when you received them and make sure they are in good condition; then contact our
sales and send the picture to us and we will record for you.
service
Pre-sale service:
*We provide presales in our first cooperation, make clear your situation and give you some advice, you can making investment
budget, manufacturing, planing, so that customers can make a reasonable plan with less cost.
Stage 1st: Let’s be honest with each other and make clear the situation of each customer first, then we can give best advice,
because we’re over 10 years experience in excavator parts.
Stage 2st: I will give the details to each customer for reference, including the dimension, performance, quality and price level.
Stage 3st: We can compare the products one by one, then confirm the reasonable products with best price.
In-sale service:
Stage 1st: Once we receive the order list, we will confirm the exact model and quantity one by one, then place the order list to
each factory.
Stage 2st: We will tracking the production progress and quality, check the exact model and quantity one by one before delivering.
Because we’re exporting agent for factories and we have factories, so our leading time is more shorter, quality tracking is more
strict.
And you can buy the all excavator parts from our company, because we’re professional in whole excavator parts, not only for some
products like factories.
Stage 3st: Lowest sea freight cost and best service.
After-sale service:
After-sale service are most important in each business, we will do the below things in each order:
Stage 1st: Tracking the shipment and inform the customer before the Arrival Date.
Stage 2st: Check the goods together with our customers and tracking the quality during the use condition.
Main Products: .
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