Packaging and shipping 1) Foam and wrapping film on the surface of the machine inside. Rain-proof, Dust proof. 2) Standard export plywood case. Upwards, moistureproof shipping marks. Safety guaranteed. 3) fumigation-free 4) With shipping mark if you like. 5) Outside: Marked packing size, model, weight and other information.

1. Q: Do you have after sales support? A: Yes, we are happy to give advice and we also have skilled technicians available across the world. We need your machines running in order to keep your business running. 2. Q: I am not sure if this machine suitable for my work? A: Don't worry, just tell me your working materials, max working area and cutting thickness, then I will recommend you the most suitable machine for you. 3. Q:How can i do if the machine goes wrong? A:If confronted with such problems, online service is offered, you could contact our sales. Also, we offer engineer delivery service .Please contact us ASAP and don’t try fix the machine by yourself or someone else. We will response within 12 hours as quick as we can to solve it for you. 4.Q：Do you have operation manual and working video? A:Yes, after we confirm order, operation manual will be send to you. 5.Q：Does your company can processing my samples? A:Yes, we can. 6.Q：If I bought machine, but don't know how to operation, what I can do? A:Our engineer will teach you how to operation the machine through manual, video call or email, I still aso will help you . 7.Q：How am I going to work on service parts on the machine? Example what if parts need to be replaced? A:During the period of warranty, we will free send broken parts to you, after warranty, we can offer agent price for parts. usually for all parts can perfect working one year without any broken .