The normal package is wooden box. If export to European countries,the wooden box will be fumig-ated.If container is too tigher,we will use pe film for packing or pack it according to customers spe-cial request.

Delivery time: 7-15 working days.

Q: How do I get the best machine for me?
A: You can tell us your work materials through pictures or videos, and work in detail so that we can judge whether our machine can meet your needs. Then, we can provide you with the best mod-el based on your experience.

Q: This is my first time using this machine. Is it easy to operate?
A: We will send you manuals and guide videos in English, which can teach you how to operate the machine. If you still can't learn how to use it, we can help you through the "Teamviewer" online help software. Or, we can talk by phone, email or other contact methods.

Q: What is the guarantee if the machine fails?
Answer: The machine has a three-year warranty. Generally speaking, if a failure occurs, our techn-ical staff will find out the problem based on customer feedback. If the problem is caused by a qua-lity defect, other parts except wearing parts will be replaced free of charge.

Q: Are you a trading company or a manufacturer?
Answer: We are a factory.

Q: How long is your delivery time?
Answer: If it is in stock, it is usually 7-15 days. If there is no stock, it is 15-30 days, depending on the quantity.