1.After-Sales

We provide 1-3 year’s guarantee and life-long maintenance for our products. Free repairing or replacement (except for wearing parts) is available for our products for their functional defects (except for artificial or force majeure factors) within the warranty period. After the warranty period, we only charge artifacts according to the actual situation.

2.Quality Control

A skilled and strict Quality Inspection Team is available during the material purchasing and production procedure.

All finished machine we delivered is 100% strictly tested by our QC department and engineering department.

We will provide detailed Machine pictures and Test videos to customers before delivery.

3.OEM Service

Customized and OEM orders are welcome due to our abundant experiences. All the OEM services are free, the customer only needs to provide us with your logo drawing. function requirements, colors, etc.

No MOQ required.

4.Privacy

None of your personally identifiable information ( such as your name, address, email address, bank info, etc ) will be disclosed shared with any third parties.

Contact All of your inquiries or questions or helps will be answered within 24 hours, even on holiday. Also, please feel free to call us if you have any emergency questions.

Q: What is the difference between 1000w,1500w, and 2000w machines?
A: The higher the power, the deeper the welding depth. A higher power machine can weld thick metals.
Please tell us your product material, max welding thickness, welding position, we will recommend you suitable machine accordingly.

Q: This is the first time I use this kind of machine, is it easy to operate?
A. There are English manuals or teaching videos that show how to use a machine. If there is still have any question, please contact us by e-mail/skype/ phone /Trademanager online service at any time.

Q.If a machine has any problem after I receive it, how can I do it?
A. Free parts send to you in the machine warranty period if the machine has any problem.

Q: How can I do if machine goes wrong?
A: Please take some photos and videos to show us the machine problem, we will solve your machine problem within 24 hours.

Q: What is your terms of payment?
A: 50% T/T in advance, the balance be collected before shipment. Also, you can order in Alibaba and pay in credit card.

Q: How long is your delivery time?
A: When the order is confirmed, 3 working days for the small order, 10-15 days for the bulk order.