4. Q: Can the logo or company name be on the products or package?
Sure. Your logo or company name can be on your products by stamping, printing, embossing, die casting, coating or sticker. For package, Logo can be printed, tagged, labeled or sticker.
5. Q: What advantages do we have?
1) Rich experiences: We have 10years experience in this industry. That means, we can preview the problems for the orders and products. Therefore, it will make sure to reduce the risk of bad situation happens.
2) Point to point service: There is one sales who will serve you from inquiry to products shipped out. During the process, you just need to discuss with her for all questions anytime which saves much time.
3) Free design: If you are not ready for the designs, the professional designers will be able to help you with it freely.
4) Strict QC: For each order, strict inspection will be carried out by the QC department before shipping. The bad quality will be avoided within door.
5) Shipping: We have shipping department and forwarder, so we can promise faster delivery and make the goods well protected.
6. Q: What is the whole process for doing business with us ?
1) Please provide details of the products you need so we can quote for you.
2) If price is acceptable, we will make PP sample for your approval.
3) If sample approved and required bulk production, we will provide Proforma Invoice as order confirmation, then deposit payment will be required .
4) During the whole production process, we will send you photos of all goods, packing, loading details, so you can keep an eye on your products.
5) We will send you B/L copy once goods shipped and Original Documents will be provided right after balance paid.
6) Please contact us if you have any problems after you received goods, and we will fix it for your at our first priority.
7. Q: How about your After-service?
High-quality service – without exceptions!
1. Any user who buy our products of kitchen equipment series will enjoy 6 months warranty.
2. When you receive parcel, please check it on the spot. If machine is damaged, please take photos and take complaint number from couriers and reject to pick up machines, they will take machinse back, then they will investigate it and send machines again after Courier, you and us have agreed with the solution, if you have signed on the courier documents, Courier will take goods are in good condition and will not offer solution.
3. If the machine broken under warranty, we will send some spare parts for repair, such as heating element, heating plate and thermostat. You just need to pay shipping cost. Video of how to replace parts will be sent to you if needed.
4. You can buy some spare parts. We will send it with machine together so that you could replace in time.
5. If the product is not covered by the warranty, our customer service still warmly serve for you. If it need to replace parts of the product, we only charge parts fee and transportation costs.
6. One of the following conditions are not covered by the warranty.
A. As consumers use, storage, maintenance, damage caused by improper
B. Product damage caused by improper maintenance of other companies.
C. No valid invoice or proof of purchase.
D.Product damage caused by force majeure.
Main Products: Commercial Waffle Maker ,Mini Pancakes Machine ,Crepe Maker Series ,Chocolate Melting Machine
Business Type: Trading Company
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