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1. Q: You are the factory or trade company?

A: we are the factory,all massage chairs are produced by ourselves.

2. Q: Can it be OEM?
A: Yes, OEM is available, all products can be customized to meet your demand . Including Logo, Packing, User manual etc.

3. Q:How long is our Production leading time?
A: Within 15-20 days upon receive deposit in normal season, and 25-30days in our busy time(August,September,October).

4. Q:What is the Payment term?
A: T/T 30% Deposit for start the production ,the balance before the shipment when goods are ready.

5. Q:What are your warranty terms?
A: We offer one year warranty for the product we exported. If order full container quantity, will offer some free charge spare parts(like main PCB, motor, transformer,etc), which will be useful for future maintenance.

6. Q:What kind of documents we will provide to you?
A: B/L,Commercial Invoice, Packing List,Certificate of Original. with these documents you or your borker can do the customs declaration at your side.

7. Q:During shipping, if there is a damage to products, how do you get replacement?
A: During shipping,our shipping angancy will try to ensure the safety of the goods.If there is a damage to products, they would be responsible for the damage .If it is not a very serious problems,we will help you and compensate you the damaged parts.