Q1: What are the payment terms?

A: We usually accept payment by T/T, L/C, Western Union or Escrow.

Q2 : Can any of the products be custom imprinted?

A: If you need to print your company logo on the products and that is available to be custom. Or if you have your own designed idea and that will be our honor to customize for you. 

Q3: This is my first time to import, how can I trust your company and ensure to get the goods if I order from you?

A: We are alibaba legitimate certification company (VIP), and we support payment terms like L/C, Escrow, to ensure your safety.

Q4: How to ensure that I received the machine undamaged?

A: At first , our package is standard for shipping, before packing, we will confirm product undamaged, otherwise, please contact within 2days. Because we've bought insurance for you, we or shipping company will be responsible!

Q6 : Where will the orders be shipped from?

A: It will ship from the main ports China. And We will find the shipping company which will offer the best and most economical freight for our customers.

After Sales Service:

1.All the products have one year guarantee.  

2.Providing professional installation instructions and video of troubleshoot.

3.We supply after sales service for 24 hours, 7 days per week. Customer can contact us any time.

4.When some problems can’t be solved by customers, our engineer can go to door to support.