1、Q:Are you a manufacturer or trading company?
A: We ZD are manufacturer of AC/DC gear motor,Planetary gearbox,Motor controller with a R&D
Team of 60 engineers.
2、Q:What information do we provide when send inquiry?
A: For AC or DC motors, it is necessary to tell us rated power,voltage,output speed,output torque,work
conditions,installation way, insulation class,IP class etc.
For Speed reducer,it is perfect that provide servo motor drawing and parameters, gear ratio is needed.
3、Q:How about quality control of your factory?
A:From raw materials to finished products, we have 150 IPQC to ensure the quality of products through professional testing equipment and ISO9001 system.
4、Q:What about your warranty?
A:Follow the user manual ,1 year for conventional products.customized product requires negotiation.
5、Q:What is your MOQ?
A:1 piece is acceptable.
6、Q:How about your payment term ?
A:We accept Alibaba trade assurance ,T/T, Western Union 100% payment in advance for order less $10000, large amount need to be negotiated.
7、Q:How about your packing?
A:Safe packing with foam wrapped,strong inner box and out carton, large quantities will be packaged with pallet.
8、Q:How do you delivery our order?
A:We will compare and choose the most suitable ways of delivery by sea,air or express courier like DHL,FEdex,TNT, UPS.
9、Q:Can you customize the product?
A:Sure, we can do OEM or ODM.
10、Q:How about your lead time?
A:Sample order below 10 pcs is 1-10 work days,bulk order like 100 pcs is 20-30 work days.Customized product need to be negotiated.
11、Q:What certifications do you have?
A:We currently have CCC,CE,UL,ROSH certifications for most of our products.