FAQ

Q1. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. Do you have any MOQ limit for led light order?

A: Low MOQ, 1pc for sample checking is available

Q3. How to proceed an order for led light?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q4. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q5: Do you offer guarantee for the products?

A: Yes, we offer 2-5 years warranty to our products.

Q6: How about shipment?

A: For small order, we can ship it by DHL, FedEx, UPS, TNT, etc. For big order, we can ship it by sea or by air.

Q7: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.

Q8. What about the ways of payment?

A: You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.