The normal package is wooden box(Size: L*W*H). If export to european countries,the wooden box will be fumigated.If container is too tigher,we will use pe film for packing or pack it according to customers special request.

 Pre-sale service: 
1.we can provide the free of making offer, craft and technical guidance of the jacketed kettle.
2.We can provide company’s qualification certification and the product’s drawing.
3.We can make customized products according to customer’s needs. We also accept customer’s themselves ideas about the jacketed kettle, if you have other needs you can inform us. We will try our best efforts to assure your satisfaction, if you have any problems or questions, please contact me, then I contact technology DEP immediately.

After-sale service:
1.we not only provide the drawing of design, details of the parameter, but also the service after is very important for us.
2.On the one hand, owing to the quotation of our machine is FOB price which excluded charges of door to door service. In other words, we offer a paid sample, and you’ll need to pay for the cost of sample. On the other hand, you can call or E-mail to consult any relevant question since we have a special line of after-sale service. Or you can communicate online and solve the problems.

 FAQ

Q1. What is your terms of packing?

A: Generally, we pack our goods in exporting wooden case. If you have legally registered patent, 

we can pack the goods in your branded boxes after getting your authorization letters.



Q2. What is your terms of payment?

A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages 

before you pay the balance.



Q3. What is your terms of delivery?

A:Generally, FOB isone of the most universal ways.



Q4. How about your delivery time?

A: Generally, it will take 30 to 60 days after receiving your advance payment. The specific delivery time depends 

on the items and the quantity of your order.



Q5. Can you produce according to the samples?

A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.



Q6. What is your sample policy?

A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and 

the courier cost.



Q7. Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery



Q8: How do you make our business long-term and good relationship?

A:1. We keep good quality and competitive price to ensure our customers benefit ;

2. We respect every customer as our friend and we sincerely do business and make friends with them, 

no matter where they come from.

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