1. Q: Do you have after sales support?
 A: Yes, we are happy to give advice and we also have skilled technicians available, We need your machines running in order to keep your business running.
 
2. Q: Once we've bought a machine from you, are you able to supply us with material?
 A: We can assist you in finding the appropriate materials to suit your machine
 
3. Q: Do you sell only standard machines?
 A: No, most of our machines are built according to customers specifications, using top brand name components.OEM is acceptable
 
4. Q: Do you have a warranty on your machines?
 A: One year warranty excluding electrical components.
 
5. Q: What sales terms do you have?
 A: T/T, L/C,West Union.
 
6. Q: Do you have instruction manuals?
 A: We provide you with instruction manuals, electricity layouts, civil requirements, and machine drawings or Video Support,
 
7. Q: Once a machine arrives at our factory what happens then?
 A: We will send you a technician or engineer that will commission and install your machine, with training for your staff if required at a separate fee. 
 
8. Q: What do I need to offload my machine from the container?
 A: You are not responsible for the offloading of your machinery, and it is recommended that you use a reputable rigging company.
 
9. Q: What kind of controls/Parts do you use on your machines?
 A: AMS, OMRON, Schneider, Siemens, and ASK,ABBA,OPTIMA(ITALIA),HSD
 
10. Q: What is your delivery time?
 A: Depending on the type of machine, duration of 10 days to 45 days from date of order. 
 
11. Q:  Do we receive any updates while machine is in the manufacturing process?
 A: Yes.Regular updates on progress will be sent to you.