- Offer shipping cost based on nearest sea port to customer.

- Customer can ask shipping agent to pick up the goods from our factory.

1. Q: What if I get the product with bad issues?

    A: Please do send the photo of bad product to us, we provide the free replaced one to you if the problem is on our side.

2. Q: Does your EVA mat comes with heavy smell?

    A: The raw EVA material we use is first batch and non-smell, there will be a few smell but it comes from the foaming process, we will have the mats airing after the production, so that the mats you received will have no heavy smell.

3. Q: Do you have certificates for your product/material?

    A: Yes, we have passed ASTM and EN71 test, and we can send certificates for reference via email.

4. Q: What's the best way to ship the goods?

    A: For the big product like mats, the best way is to ship by sea, takes a longer time than by express or air, but with lowest shipping cost. Please do contact us early to make sure the time is enough.

5. Q: Do you support customized colors?

    A: Yes, you can either tell us the pantone color number or send the colors samples to us, then we can match for you.

6. Q: Will the colors of your mats fade after using?

    A: Not at all. We use the best EVA foam material, which makes the color not fading.

7. Q: Does Melors ship worldwide?

    A: Yes, we do sell a lot to all over the world.