Q1. Is free sample available?

A: We can provide a free sample for the parts with less than 100 dollars, and we will ask for some expenditure for the extra part.

Q2. Whether the quality of materials used in processing can be guaranteed?

A: The Japanese materials in our company are purchased from Japan’s first level agent in China. Swedish materials are purchased from China ASSAS and Germany materials are purchased from Shanghai Xinchang with material certificate provided by the first level agent in shipment. Our company believes in the management philosophy of“integrity first 

Q3. How long is your delivery cycle? What method is used for delivery? Whether the good safety during transportation can be ensured?

A: The delivery cycle is generally 7~15 working days mainly according to the quantity and the degree of drawing. If it is particularly urgent for you, we arrange urgent order and try to solve problems .for you during the shortest lead time. We would usually use DHL for international in delivery. The clients can usually get the goods at the third day after shipment. If there occurs damage or missing, we will be responsible. In fact, DHL’s service is the best and we basically do not need to worry about it.

Q4 What about payment terms ? 

A: T/T , 45% deposit , 55% blance before shipment .

Q5. How to deal with the parts received when they are found to be in poor quality?

 
A: Please rest assured that all our products are QC inspected and accepted with inspection report before delivery and generally there will no non-conformance; in case of non-conformance, we will have them reworked or repaired at the first time with , the resulting transportation costs borne by our company.