Souvenir custom enamel color country flag pin 

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About us

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FAQ

Q1:You are factory or trading company?
A:?We are Industry and trade integration .
Q2. Can I have a sample order first ?
A: Yes, we welcome sample order to test and check quality.?
Q3. What about the production time ?
A:Sample needs about 7 days after approved artwork , mass production time needs 1-3 weeks for order quantity 
Q4. Do you have any MOQ limit for metal items ?
A: 100pcs
Q5. How do you arrange ship the goods and how long does it take to arrive?
A: We usually arrange shipment by DHL, UPS, FedEx or TNT. It usually takes 3-5 working days to arrive. Airline and sea shipping also optional.
Q6. How to proceed an order for metal items ?
A: Firstly let us know you request products specifications , such as design , size , material , accessories, surface technique and so on , Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and pay deposit for formal order.
Fourthly We arrange mass production for you 
Q7. Is it OK to print my logo on metal items ?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q8: How to deal with the faulty?
A: Our products are produced in strict quality control system , we will let you confirmed the artwork before we open new mold for you . 
Q9:?What guarantee do I have that assures me I will get my order from you since I have to pay in advance? 
A: Our company has been in business since 2008. Our company's aim at professional production and ensure quality for customer service . 
Furthermore, whenever a customer makes an order, first we will make approval samples on your request. It is also in our own interest to get approval from the customer first before starting production. If the products appear major quality problems , we can provide immediate remakes at no extra cost and best After-sales service to you.