About the samples fee:

1. Q: How much is the samples fee?
A: The account is up to your samples, usually it is 100 USD per style, 
But if there are many embroideries or printings, and it is complex, the sample fee will be higher.
Anyway, the sample fee will return to you in the order. 
2. Q: Why do you charge samples fee?
A: We need to order the material for your customized designs, pay the printing and embroidery, 
and we need to pay our designers salary. Most importantly sample fee is REFUNDABLE.
Once you pay the sample fee, it means we have the contract with you, we will take responsibility for your samples, until you say “ok, it is perfect”.

3.Q:Is the sample fee refunded when the order is placed?

Yes, if your order qty match our MOQ , the sample fee will be refunded to you.

4. Q: What is the samples time?
A: It is 5-7 days according to the different samples. If you want the samples urgently, 
the prototype can be done within ONE days.

5. Q: If I send my own samples to you, you duplicate the sample for me, should I pay the samples fee?
A: No, once we promise you that we can do it, you will not pay any fees any more.

6. Q: If I don’t like the sample when I receive it, can you modify it for me?
A: Yes, until you say “yes, it is ok”.

About the MOQ:

1. Q: What is your MOQ?
A: Normally. MOQ is 500 pcs, it depend on the size.
If you are a professional purchaser or specialize in plush toys, we can do very small quantity as initial 
order. We hope there will be a bigger one after that.

About the quality

1. How do you control the quality?
Our factory has ten years experiences in plush toys manufacture. And all our workers are 10-20 years experiences in plush toys.
We check the finish toys one by one, make sure the quality is good.
2. How can I do if I receive the bad quality goods?
Tell us how many pcs bad goods, sending us the photos, we will refund 2-10 times cost or remake the goods for you.

About the price

1. Do you have a competitive price?
Of course, we have. Have a try, you will know it.

2. How can I get the discount?
The discount is up to your order quantity. Small order will have higher price.
Your rolling order can help you get a bigger discount.
Delivery time, material and graft will influence the price.

About the delivery Time:

1. Usually, it is 30-45 days according to your quantity.
2. Your urgent order is acceptable, 15-30 days is ok. But you may pay more money.