Shipping:

a) EMS, DHL, Fedex, UPS, Aramex, TNT all accept.

b) We only ship to the given address. Please make sure your payment address is correct. Any non-received items caused by invalid address are not in our full refund or replacement policy.

Package:

Tongxiang Sandra Fur Company is located in World Famous Fur Town Chongfu, Tongxiang, Zhejiang, China. It has convenient transportation and it has its own high-railway to many big cities and it is 60kms from Hangzhou and 150kms from Shanghai. It covers real fur items in knitted fur, patchwork fur and whole skin fur. It specializes in rabbit fur, Mongolian sheep fur, rex rabbit fur, fox fur and raccoon fur and mink furs. And we supply fur coats, jackets, vests, home textiles, fur accessories like key chain, leg warmers, gloves, hats and scarves. We promise we only supply 100% genuine and high quality furs.
We also could customize for you with your designs with OEM service.
 

Payment

We accept Western Union, paypal, visa, T/T, ESCROW.

The buyer is responsible for the taxes caused by the destination country, but we will mark as low value when send out for avoiding the customs fees. For the payment fees accurred by the paypal, T/T or escrow party, we will inform you in your P/I. Pls kindly note.

Our service:

1. Our products are direct from factory, so we can provide quality items very competitive price. Honetly, the model pictures are not ours, but we have more than 15 years experienced desinger, so we could make at least 90% the same. And the real photos we wrote are our real photos, pls kindly note.

2. We usually put a low price on the shipping list for the items, in order to help you avoid your custom charges.

3. If you have any interest, feel free to Inquiry us online or via message, we will reply you within 8 hours

Return policy

1. All products have been checked and packaged in good condition before dispatch.

In case the item is defective, please inform us within 3 days of receipt and send up the defected photos.

2. Items returned after 7 days of delivery are only eligible for repair.

3. All items must be returned in their original condition in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred (both the two way freight).

4.   Exchanges will be sent out when buyers pay the re-shipping cost and we receive the exchanged item.

4.   All buyers could be place a small note with their returned item, stating their website username, full name and address.

5.   A notification will be sent to you once your returned item is received and another once your refund/exchange has been processed.

Feature, size and colors. 

1. Because it is real fur, when you receive it, pls shake it, there will be some hair shed because of the cutting and splicing during the making process. Pls do not worry, it is the normal phenomenon for new fur items. Especially the knitting items and fur strips items. 

2.For the size, pls check the size chart carefully, because it is hand measured, it may have 2-4cm error. Thanks for your understanding.

1’’=2.54cm

3. Because of the screen difference and also the monitor, there may be some color difference for the photos to the certain items, but we will try our best to make it much more close to the real.

4. And for wholesale customers, you could order a sample first to check our quality, colors and sizes. For big orders, then we could adjust per your sample feedbacks.

• If we are have in stock, we will send out in 1-3 days, if not, we will send out in 7-10 days.

• Our Feature is for many items, we could customize for you and we could make with your designs.
  

• OEM is also accept.

• Feel free to inquiry us even will not buy, we will reply you within 8 hours.

Back to Homepage