1. Return/Refund is accepted within 48 hours upon your receipt of parcel.Please contact us first and return the goods according to 

the return address.

2. To avoid delivery lost, return should be arranged by register airmail, and the shipping fees of return should be paid by the buyer.

3. Please make the items remain the original state. We only accept not damaged items.

Q1:How many pieces Hair for one head?
A : Normally 2packs are enough for a full head, at most 3packs.
You can always use the leftover hair later. If you are using hair over 18" you might need another pack.If you are getting fusion or micro then you will need to consult your stylist.

Q2. What type of hair care products should I use?
A : Treat this hair just as if it was your own hair.
1, Using good quality shampoo and hair conditioner to protect the hair. It's important to keep the hair soft and shiny.
2, You could use gel or spray styling products to keep the hair style.
3, Olive oil will be a good choice to keep the hair healthy.

Q3:Why are my hair extensions getting tangled?
A : Your Hair Extensions tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.

Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.

Q4:How long does it last?
A : This hair can last for very long time depending on how you maintain it. Treat it like your own hair and take very good care of it in order to use longer.

If you buy 100% virgin hair and take good care of the hair, it can last for over one year.

Q5: Why the colors don`t seems exactly as the pictures show?

A : Different monitor have different displays. The same color number may have a little color difference. You could dye the hair if you need different color. 

Q6: How to tell human hair from synthetic hair?
A : Human hair has natural protein . It is easy to tell by burning and smell: human hair will be ash, which will go away after pinching. Human hair will smell foul. When burning, the human hair will show white smoke. While synthetic hair will be a sticky ball after burning and will show black smoke.Moreover, human hair may have very little gray hair andsplit ends. It is normal but not a quality problem.

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