Q1: Can I have a sample order for Gel pack?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2: What about the lead time?

A: Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than.

Q3: Do you have any MOQ limit for Gel pack order?

A: Low MOQ, 1pc for sample checking is available.

Q4: How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5: How to proceed an order for Gel pack?

A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly Customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.

Q6: Is it OK to print my logo on Gel pack product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2 years warranty to our products.