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Q The device won’t turn on.

A First please check if battery is installed correctly and battery rear cover is covered.

    If there is battery and battery is installed correctly ,The program may be damaged. Please try resetting your device.

    If it still doesn’t work, Please contact the service center.

Q The devicecan’t be charged.

A AMake sure the power cable and your device have been properly connected.

    Try to clean the charging terminals. If they still do not work,

    your battery life might be finished or it may be a broken battery.

    (The battery warranty lasts for 6 months)

Q How do I get the repair service?

A  You can send the device via a delivery service to our headquarter after confirmation.

     When sending the package, make sure you pay for the shipping

     fee in advance.When the repair is finished, headquarter will cover the shipping cost.

Q My battery drains very quickly.

A  The battery can be drained quickly when the Wi-Fi or Bluetooth is

     turned on.If it drains quickly regardless of using the options above,

     please purchase another battery.

Q The device won’t connect GPRS?

A  First check if SIM card is installed correctly and wireless function is opened.

     Then make sure the access point is set correctly and SIM card has enough fee.

     If it still doesn’t work , then check SIM card is damaged or not.

Contact us:

Shenzhen Wepoy Technology Co.,Ltd

Tel: +86 755-2363918              Fax: +86 755-2363919
Mob: +86 13682555556           What's App: +86 13682555556
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