Q1. Can I have Free Samples or small qty order, what's your MOQ?

A: Yes, we have free stock samples ready for you and you just need to pay the express freight, or freight be collected with your express account DHL, UPS, Fedex, TNT etc. If you need your design samples, then need sample fee $50 or $100, can be refundable for bulk order. And our MOQ is 500pcs.

Q2. How to proceed an order for plastic card?

A: Firstly let us know your specifications (QTY, Material, Size, Thickness, Printing, Accessory, Package requirements etc)

Secondly We quote according to your requirements or our suggestions. Then pls send your original artwork in PDF file  so that we can check the best printing way for your design.

Thirdly we send you contract and design proof for your confirmation then you pay 30% deposit or 100% for formal order.

Fourthly We arrange the production.

Q3. Do you have design template or do you help design for customers?

A: All our products are custom printing and we have design template so that you can do the design by yourself. It's better that you do the design by yourself. But if you really need our help, we can also help do simple design, and pls send your LOGO png and other information you want.

Q4. What's the advantages for Alibaba Trade Assurance?

A: You can place an order directly with Alibaba Trade Assurance. Promise your Quality and Delivery time by Alibaba. If the supplier give late delivery then you can get 100% refund from Alibaba. Alibaba will give you 100% protection.

But if you think Trade Assurance is too complex, then you can also pay direct to our company.

Q5. What's your payment method and payment terms?

A: Payment method: Paypal, T/T, Western Union, RMB, Alibaba Secure Payment, Alibaba Trade Assurance, L/C etc.

Payment Terms: 30% deposit, and rest 70% before delivery, or you can pay 100%.

Q6. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q7: How do I know I will get high quality, nice printing plastic cards?

A: We deal in plastic card since 1999, with professional experience and will give you professional suggestions to make your card perfect. 100% new plastic material to ensure printing quality with certificates ISO9001 and EN71. Perfect color with our world best Germany Heidelberg offset printing machine. Fast delivery with our full automatic pouching machines. Clear barcode, QR code, different name, number printing. Long color life time with double sides thermal overlay or protective film.

We can send you Factory Video so that you can check our production line and advanced machines.

Q8: How to deal with the defective goods?

A: Firstly, Our products are produced in strict quality control system, we will send you more spare cards to avoid any defective goods.

Secondly, if there is really defective cards, then we will offer free replacements with next order. Or we can discuss the best solution.

Lastly, we will inform in advance if there is any problems in production, then we will take action immediately to minimize the loss.