1--Who is your major clients?

Alessi, WMF, HABA, Wikson, Lassig, MATALAN, Staples, Williams-Sonoma, Quirky,   Macy’s, Rosti Mepal,LF, NESTLE and so on.

2--Can you provide any certifications 

LFGB and SGS, dishwasher safe

3-- Do you have any audit report?

Past ITS,SEDEX,SGS factory audit in 2013

4--Can I have my own design ?

Yes,OEM or ODM is welcome 

5--What is the price?

The price is decided by 8 factors: Material, Size, color, quality, polishing, package, Quantity and Accessories.

6--How many days for shipping?

Shipping Methods and Lead Time:
By Express: 3-5 working days to your door (DHL, UPS, TNT, FedEx...)
By Air: 5-8 working days to your airport
By Sea: Pls advise your port of destination, the exact days will be confirmed by forwarders,

and the following lead time is for your reference.
Europe and America (25 - 35 days), Asia (7-10 days), Australia ( 16-23 days).

7-- What is the Terms of Payment?

Credit Card, TT(Wire Transfer), L/C, DP, OA.

Payment term(T/T):  30% deposit in advance and balance 70% before shipping.

8--How about the mass production time?

It takes 15-20 days for MOQ. We have large production capacity, which can ensure fast delivery time even for large quantity.

9--How about the samples?

Sample Lead Time: the existing samples 2-3days, but for the new design , a new mould is indeed.
Sample Set-up Fee: 
1. It's free for all for a regular customer. For existing samples, they are free if freight collected.
2. For new customers, 200-500usd for new samples, it is fully refundable when order confirmed(based on the quantity).

10--Additional charge?

Handling charge: US$350.- per shipment (for order amount less than US$10,000.- per shipment).

More company information,please click here here:

http://homefelt.en.china.cn